1. General
1.1 The following definitions shall apply:
- "Awards" are the offers that can be redeemed when Sirius Points are converted into Awards Vouchers;
- "Awards Vouchers" enable Members to convert Sirius Points into Awards and are issued by Sirius representatives;
- "Group" means Jumeirah or a Partner;
- "Jumeirah" means Jumeirah International L.L.C., the entity with ultimate responsibility for Sirius, or any other company within the same group of companies;
- "Member" is a person who is a member of the Sirius Programme and "Membership" shall be construed accordingly;
- "Partner" or "Sirius Partner" is an organisation which: (a) accepts Awards Vouchers from Members in exchange for goods or services; and/or (b) allows Members to earn Sirius Points when they purchase its goods or services;
- "Privileges" are the exclusive amenities and services provided to Members depending on the Tier Points they have earned;
- "Sirius", "Sirius Programme" or "Programme" means Jumeirah's customer reward and loyalty card programme;
- "Sirius Card" means either the temporary or permanent membership card issued by Sirius to a Member;
- "Sirius Points" or "Points" are the reward currency earned by using the Sirius Card; and
- "Tier Points" are the status currency earned by using the Sirius Card and determine the level of Privileges attained.
1.2 The Sirius Card is issued by, and remains the sole property of, Jumeirah.
1.3 Membership of the Sirius Programme, Points, Awards, Award Vouchers and Privileges are offered at the sole discretion of Jumeirah. Jumeirah reserves the right to decline to issue or to withdraw the Sirius Card at any time, or to terminate the validity of the Sirius Card, together with the Privileges or other benefits attached thereto, at any time. The Sirius Card must be returned without delay to Jumeirah when requested. The withholding or termination of Membership may result in the loss of all Points accumulated at the time of such withdrawal or termination.
1.4 Sirius has no predetermined termination date and shall continue until such time as Jumeirah decides to terminate the Programmewith or without notice. Members shall have three months from the date on which the Programme termination is announced to continue accumulating Sirius Points. Starting on the date of expiry of this three month period, Members shall have a further six months within which they must convert all Sirius Points they have accumulated into Awards or Award Vouchers. Nine months from the date on which the Programme termination is announced,any unredeemed Points will be automatically cancelled.
1.5 Jumeirah reserves the right to amend, update or change any aspect of the Sirius Programme, including the Terms & Conditions and Programme Rules, at any time without advising Members. It is the responsibility of each Member to remain aware of any such amendments, updates or changes. Jumeirah will publish the latest Terms and Conditions on its website www.mysiriuscard.com.
1.6 Jumeirah accepts no responsibility or liability for the withdrawal of any Partners from the Programme, even though such a withdrawal may affect the Awards available to Members.
1.7 Sirius will endeavour to advise Members of matters of interest, including notifying them of changes to the Programme, promotions and other offers. However, Sirius accepts no liability for requests or correspondence lost or delayed in the postal system or via electronic mail. Without prejudice to clause 1.5 above, Jumeirah is not liable for and reserves the right to correct any errors in pricing, typing or description relating to any aspect of Sirius.
1.8 When a Member telephones a Sirius representative, for security reasons the Sirius representative may request personal information in order to verify the Member’s identity.
1.9 The Sirius call centre will only deal with the person authorised to operate the Member's account. To authorise someone other than a Member to operate an account, a request must be made in writing to the Sirius Card Centre, PO Box 73137, Dubai, UAE.
1.10 The sale, transfer or barter of any Sirius Points, Award Vouchers, Awards, Privileges, Tier Points or other Sirius benefits is prohibited.
1.11 In the event of a Sirius Card being disposed of, lost, stolen or damaged, or when there is a change of a Member’s address, the Member must notify Sirius of such an occurrence immediately.
1.12 Any correspondence sent to Members, whether by post or electronic mail, is based on the information given to Sirius or Jumeirah. All Members are responsible for notifying Sirius in writing of any changes to their contact details.
1.13 The only valid interpretation of the Terms and Conditions shall be that of Sirius or Jumeirah.
1.14 Sirius Points, Award Vouchers, Awards, Privileges, Tier Points or other Sirius benefits may be subject to tax liability. Members are responsible for any such tax liability they incur in relation to the receipt or use of Sirius Points, Award Vouchers, Awards, Privileges, Tier Points or other Sirius benefits.
1.15 Members who are travelling on business should comply with their employer's travel policy concerning loyalty schemes. Information about Members’ accrued Sirius Points may be disclosed to their employers.
1.16 Jumeirah is the data controller of any personal data collected from a Member ("Personal Information"). Personal Information shall be used only for the purposes of the Programme. Members consent and agree to their Personal Information being shared with Partners and potential Partners of the Programme as well as with affiliates of Jumeirah for the purpose of the Programme. Members also consent and agree to their Personal Information being transferred internationally, including but not limited to United Arab Emirates and the United States. Jumeirah reserves the right to release Personal Information when it believes that release is appropriate in order to comply with any recognised law or to enforce its Terms and Conditions or to protect the rights, property, or safety of Jumeirah, its Partners, customers, or other third parties. Jumeirah does not sell Personal Information to third parties. However, Jumeirah may release Personal Information if it acquires any new businesses and/or sells all or parts of its business (Personal Information may be one of the business assets transferred to a purchaser). Members have the right to access the Personal Information which Jumeirah holds on them and to have any errors corrected. Members not wishing to receive promotional material from Jumeirah, its Partners and carefully selected third parties should send an email to query@mysiriuscard.com or write to Sirius, PO Box 73137, Dubai, UAE. Members should note that certain key information is required in order to allow participation in the Programme. However, Members wishing to terminate Membership may request the removal of their Personal Information from the Programme database by sending an email to query@mysiriuscard.com or writing to Sirius, P.O. Box 73137, Dubai, UAE.
1.17 These Terms and Conditions are governed by the laws of England. In the event of any dispute, Members agree to submit to the exclusive jurisdiction of the courts of England.
1.18 The Sirius Programme, including Sirius Points, Award Vouchers, Awards, Privileges and goods and services given to Members, is provided to the extent permissible by any applicable law without any warranties or guarantees, including implied warranties of satisfactory quality or fitness for a particular purpose. To the extent permissible by any applicable law, Jumeirah excludes all liability and responsibility for itself and its affiliates, Partners and agents for loss or damage (including but not limited to cancellation or delay or loss or misuse of a Member's Sirius Card) of whatever nature (including but not limited to loss of profits or anticipated savings, wasted expenditure or attorney's fees) arising from or in connection with a Member's participation in the Programme, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission of Jumeirah, its affiliates, Partners or agents (whether negligent or not), except that nothing affects the liability of Jumeirah, its affiliates, Partners or agents for death or personal injury caused by their negligence or any other liability which may not be excluded or limited by law.
1.19 If any provision of these Terms and Conditions is deemed unlawful, void or for any other reason unenforceable, then that provision shall be deemed severed from the Terms and Conditions and not affect the validity and enforceability of any other provisions.
1.20 Jumeirah's failure to exercise or enforce any rights or provisions of the Terms and Conditions will not constitute a waiver of such rights or provisions.
1.21 For the purposes of the Contracts (Rights of Third Parties) Act 1999, no third parties shall have any rights under these Terms and Conditions.
1.22 General words shall not be given a restrictive interpretation by reason of their being preceded or followed by words indicating a particular class of assets, matters or things.
1.23 These Terms and Conditions incorporate by reference the Programme Terms and any other terms and conditions appearing on the Sirius Programme website from time to time (currently at www.mysiriuscard.com) and represent the entire agreement between Jumeirah and Members in relation to the Sirius Programme and supersede any previous agreement between them. Each Member acknowledges that it is not relying on any representation, warranty or other statement relating to the Programme which is not set out in these Terms and Conditions. Members shall not be entitled to any remedies in respect of any representation, warranty or other statement (other than those set out in these Terms and Conditions) being false, inaccurate or incomplete unless it was made fraudulently.
2. Application for Membership
2.1 To apply for the Sirius Card, the Sirius application form must be completed in full and either handed into the hotel, submitted to Head Office, Al Sufouh Road, P.O. Box 73137, Dubai, U.A.E., online at: www.mysiriuscard.com.
2.2 All information required for Membership must be supplied accurately and in full. Jumeirah may reject any application if the required information is not supplied accurately and in full.
2.3 The temporary Sirius Card must be used until a valid and eligible transaction value of $30 US (or equivalent value) is registered, after which a permanent Sirius Card and Membership pack will be issued within 28 days.
2.4 The Sirius Card is not transferable and may only be used by the Member whose signature is on it. The Sirius Card can only be used by the Member and, without limitation, not by the Member’s relatives or friends.
2.5 Each issued Sirius Card has an exclusive Membership number.
2.6 Sirius Membership is available only to individuals and not to companies, partnerships, associations, groups or other entities. Jumeirah may refuse Membership without being required to give a reason for doing so.
2.7 All Members must be over the age of 18 years.
2.8 A Member of the Sirius Programme can only be issued with one Sirius Card at any given time.
2.9 The Sirius Card will not be issued to a person who is an employee of Jumeirah. Relatives of any such employees may not present a Sirius Card when making use of any Jumeirah employee discount.
2.10 Any Member may terminate Membership by submitting a written termination notice, signed by the Member, to Sirius or to Jumeirah. Membership will be terminated immediately upon receipt of such notice.
END OF TERMS AND CONDITIONS